About Threshold

Threshold is a charity with over 40 years’ experience of delivering accommodation and support to vulnerable people. Threshold is part of the Jigsaw Group, one of the largest housing groups in England with over 33,000 homes across the North West and East Midlands.

We offer services across the spectrum of needs, including supported accommodation for people experiencing multiple and complex needs, community based support for people who require low to medium support, along with intensive housing management for people with lower support needs.

Threshold has developed expertise in gender specific service, housing first and domestic violence services and has one of the UK’s largest and longest running Housing First Services for women.







Threshold provides services that make a lasting difference. Our customers are at the heart of everything we do as we continually strive to deliver excellent service.  We offer support to homeless and vulnerable people to support them to achieve greater independence and improved health and wellbeing.


Threshold runs the women’s refuge element of Bridges, a Jigsaw led service in Tameside supporting people experiencing domestic abuse. 


We now have the following opportunity available:




Fixed Term until April 2024

Salary £21,435  per annum

Hours 37.5 per week


Apply online at


Bridges Domestic Abuse service works with victims of domestic abuse at all levels of risk across Tameside.


The Customer Support Worker will be based in the refuge provision of the service. The refuge is a 24 hour provision therefore you will be expected to work a shift pattern over a four week rota covering days, evenings and weekends where some of these shifts will be lone working.

The customers that we are supporting are victims of abuse and may have additional support needs with substance misuse and mental health.

 We offer a holistic package of support to meet the individual needs of the customer, motivating, empowering and supporting to move on to independent living.


The Customer Support Worker will be confident and assertive able to deal with difficult and challenging demands of behaviours. Are able to manage crisis situations having the ability to work under pressure within a busy and very demanding environment.



The above role is exempt under the Equality Act 2010 pursuant to Schedule 9, Part 1 and therefore we can only accept applications from women.



For an informal discussion about this role please contact Emma Fagg on 0161 339 8755.


Closing date: 1st April 2019



Threshold is committed to safeguarding and promoting the welfare of children, young people and adults at risk, and expects all staff and volunteers to share this commitment. Our commitment is underpinned by robust processes and procedures that seek to maximise opportunity, minimise risk and continuously promote a culture of safeguarding amongst our workforce.


All successful applicants will be required to complete and enhanced DBS check which must be maintained throughout the period of employment.


Previous applicants need not apply.  We reserve the right to close this position early if sufficient application forms have been received.







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